I’m sure you know by now, that HCL has a very different approach when it comes to “listening to their customers”. One of their programs to this matter is their Client Advocacy program. From their FAQ:
What is HCL Client Advocacy?
A customer centric approach is the foundational element of the HCL Software business philosophy and a key component of the HCL Software strategy to drive overall success of the product portfolios. The Client Advocacy program strives to deliver an interactive approach to customer relationships that compliments existing processes and provides the greatest value and service through strong connections to our product area experts. In other words, working with and understanding our customers is key to everything we do!
In simple words, this is your chance, as registered HCL customer or business partner, to have a direct technical point of contact for your Domino, Connections or DX matters.
Important: this is not replacing regular support requests, which you will still handle through the usual support channels. It’s more of a regular touchpoint directly with HCL engineers, where you can bring up topics which are relevant to you. Read this, as an example.
We are already running various Client Advocacy calls with some of our customers and are adding more now that the program is also available for Connections.
The Client Advocacy sign-up request form is right here. As a customer, you can add your business partner to the request form as well, something I would recommend to do.
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